Lloyds Dining FAQ's
1. What is the Lloyds Dining program?
Lloyds Dining allows restaurants to target high-spending Lloyds cardmembers with a 10% cashback offer at venues across the UK with a seamless sign-up process, no integration or staff training required.
2. What are the costs to participate in Lloyds Dining?
There is a cost of 10% cashback to the customer and a 5% acquisition fee to Krowd based on the amount the customer spends.
For example, if the customer spends £100, Krowd will invoice for £10 (10% customer cashback) and £5 (5% Krowd acquisition fee).
3. Are there participation fees?
The fees, as described above, are a 10% cashback (to the cardmember) and a 5% admin fee (to Krowd) per transaction.
4. How will Lloyds cardmembers know I am part of the offer?
You will feature on the Dining website and map https://lloydsdiningclub.com/
5. How will I know if these are new Lloyds customers?
At the end of each campaign, Krowd will share a new vs lapsed vs existing report.
6. Is this available to all Lloyds cardmembers?
Lloyds cardmembers must save the offer in their app to be eligible for the cashback.
7. What training do my staff need?
None. There are no changes in the customer or staff journey.
8. How does invoicing work?
Krowd sends a full transaction report bi-weekly, and direct debit payments are collected accordingly.
9. How can we monitor performance?
After signing up, you will get access to a dashboard to track all transactions.
10. Can we limit it to specific days and times?
No, restaurants must commit to the full campaign period.
11. How long do campaigns run for?
Visit https://lloydsdiningclub.com for dates.
12. How does a cardmember redeem the offer?
The offer is saved in their app and managed by Krowd.
13. How do I cancel the offer for my restaurant?
Email info@krowdit.com with a 30-day notice.
14. I have more questions.
Contact sales@krowdit.com.